Return & Refund Policy
Zero Class Global (“we”, “us”, “our”) wants you to love what you ordered.
But we also run a made-to-order store — meaning most products are printed specifically for you.
This policy explains returns, refunds, exchanges, and your EU rights.
1. IMPORTANT: MADE-TO-ORDER (PRINT ON DEMAND)
Most Zero Class products are made to order (printed after purchase).
That means we do not keep large stock and we cannot treat returns like a typical warehouse brand.
We accept returns/refunds for:
- damaged items
- misprints / production errors
- wrong item received
- defective product
We generally do not accept returns for:
- wrong size ordered
- “changed my mind”
- customer damage after use
- wear, washing, or normal use
- incorrect address provided by customer
But we always evaluate cases fairly — just contact us.
2. RETURNS – WHEN YOU CAN RETURN
You may request a return within:
A) EU/EEA/UK customers – 14 day right of withdrawal
If your order is delivered into the European Union / EEA / UK, you may have the legal right to cancel your order within 14 days of receiving it, without giving a reason.
However (important):
Because products are made-to-order, the right of withdrawal may be limited where legally allowed (for example, for custom printed items). We will still handle all issues fairly and in line with EU consumer laws.
B) General return window (where applicable)
We offer a 30-day return request period from the date you receive your item, only for eligible cases.
3. RETURN CONDITIONS
To be eligible for a return (if accepted), items must be:
- unused, unworn, unwashed
- in original condition
- with original tags/packaging (where applicable)
We do not accept returns for items that are:
- worn
- washed
- stained
- smelling like perfume/smoke
- damaged after delivery by the customer
4. HOW TO START A RETURN
Email us at: branding@zeroclass.eu
Include:
- your order number
- the item(s) you want to return
- reason for return
- photos (required for damage/defect claims)
If the return is approved:
- we’ll send instructions
- we may provide a return label (case-by-case)
Do not send items back without contacting us first.
Unapproved returns may not be accepted.
5. DAMAGED / WRONG ITEM / PRINT ISSUES
If you receive:
- wrong item
- damaged item
- misprint / defective print
Contact us within 7 days of receiving the delivery.
Send:
- order number
- clear photos of the problem
- photo of the shipping label/packaging
If confirmed, we will offer:
- replacement (free), or
- refund (full or partial depending on case)
6. EXCHANGES
We don’t do classic exchanges like big retail stores — because most items are printed specifically per order.
Best way to exchange:
- request return (if eligible)
- place a new order for the correct item/size
If we made a mistake (wrong item / misprint), we replace it without extra cost.
7. REFUNDS
Once we receive and inspect a return (or approve your claim), we will confirm the decision by email.
If approved:
- refunds are paid by bank transfer to the account the payment came from
- processing time: usually within 10 business days
Your bank may take additional time to show the refund.
If more than 15 business days have passed since approval, contact:
8. SHIPPING FEES
Shipping fees are generally non-refundable, except when:
- the item is defective/damaged
- we shipped the wrong item
- the issue is clearly our responsibility
9. NON-RETURNABLE ITEMS
We do not accept returns for:
- gift cards
- final sale items (if clearly marked)
- items damaged by customer misuse
- items returned outside the accepted timeframe
10. CANCELLATIONS
Because many products enter production quickly, cancellation may not be possible once the order is confirmed.
If you want to cancel:
email us immediately after ordering.
If production already started, cancellation may not be possible.
11. CONTACT
Questions? Returns? Problems?
Email: branding@zeroclass.eu
We don’t ghost customers — unless they ghost the pickup point.