Shipping Policy

Last updated: November 9, 2026

Zero Class Global (“we”, “us”, “our”) ships worldwide (where carriers allow it). This Shipping Policy explains how shipping works, what it costs, and what to do if things go sideways.

We don’t own cargo planes. We just make sure your order leaves the warehouse alive.

1. ORDER PROCESSING TIME

Most of our products are made to order (print-on-demand). That means we don’t print everything in advance — we print your item after you order it.

Processing time (production + packing):

Typically 2–7 business days
During busy periods (holiday season, major drops): may take longer

Once the order is produced and handed over to the carrier, you’ll receive a shipping confirmation (and tracking if available).

2. SHIPPING DESTINATIONS

We ship to many countries including:

Estonia / Latvia / Lithuania
Most EU countries
United Kingdom
United States and other international destinations (depending on availability)

If we can’t ship to your country, we’ll tell you before sending the invoice.

3. SHIPPING METHODS & DELIVERY ESTIMATES

Delivery times are estimates, not guarantees. Carriers move fast — until they don’t.

Estimated delivery times (after dispatch)

Baltics / EU:

Usually 3–10 business days

UK:

Usually 5–14 business days

USA / International:

Usually 7–25 business days

Delays may happen due to:

carrier backlog
customs checks
weather
strikes
peak season chaos

4. SHIPPING COSTS

Shipping costs are calculated when you place your order, based on:

delivery country
package size/weight
carrier options
number of items

The shipping cost is shown on your invoice, so you always see the final price before you pay.

5. TRACKING

Tracking depends on the shipping method.

If tracking is available, you’ll receive a tracking link by email.
Some low-cost methods may not include full tracking updates.

Tracking may take 24–72 hours to start showing movement after the label is created.

6. CUSTOMS, DUTIES & TAXES

EU orders

If you're ordering within the EU, VAT is handled according to EU rules. Usually no customs duties apply inside EU.

Non-EU orders

If you order from outside the EU, your country may charge:

import VAT
customs duties
handling fees

These fees are not included in our product or shipping prices and are the customer’s responsibility.

7. INCORRECT ADDRESS / FAILED DELIVERY

You are responsible for entering the correct shipping address.

If a package is returned due to:

incorrect/incomplete address
failure to pick up from a pickup point
refusal of delivery

…then we can:

resend it (additional shipping fees may apply), or
refund the product price excluding shipping (depending on the situation and item type).

8. LOST OR STOLEN PACKAGES

Once the order is marked “Delivered” by the carrier, it is considered delivered.

If your parcel is marked delivered but you can’t find it:

check around the delivery address (neighbors, mailbox, pickup location)
contact the carrier
contact us at branding@zeroclass.eu

We’ll help you investigate — but we cannot guarantee refunds for stolen packages after confirmed delivery.

9. DAMAGED OR INCORRECT ORDERS

If your order arrives:

damaged
misprinted
wrong item

Email us within 7 days of receiving the package:

branding@zeroclass.eu

Include:

order number
clear photos of the issue (item + packaging label)
short description of the problem

If it’s our fault, we’ll fix it (replacement or refund depending on the case).

10. SPLIT SHIPMENTS

If you order multiple items, they may ship separately depending on production location and product type.

That means:

multiple parcels
different tracking links
different delivery times

No extra cost to you — just logistics reality.

11. CONTACT

Shipping questions? Issues? Parcel held hostage by customs?

Email: branding@zeroclass.eu

We reply fast — faster than a courier rings your doorbell.